FREQUENTLY ASKED QUESTIONS
Some of our most asked questions is below. If you still have questions please reach out to our support team directly.
ORDERS
DO PRINTS COME FRAMED?
Yes
WHEN WILL MY ORDER ARRIVE?
Each one of our fine art prints takes maximum 10-14 business days to print and ship. Once shipped, you’ll receive a parcelforce tracking number so you can keep an eye on things. Most orders take 3-5 days in transit.
DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?
No, we do not include an invoice with your order just a branded packing slip. Our fine art prints make great gifts. We also offer Gift cards if you’re unsure of what to choose.
MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to info@castudios.co so we can help.
DO YOU OFFER EXPEDITED SHIPPING?
We do not currently offer any expedited shipping options.
MY ORDER IS LOST, WHAT SHOULD I DO?
If your order has been marked as delivered but you have not received it please let us know by emailing info@castudios.co and we will track it down.
ARTWORK
HOW DO I FRAME POSTER?
Below are some instructions to mount a poster into the frame.
Steps to remove the back of a picture frame:
1. Remove packaging from the frame and locate the small metal tabs on the back of the frame.
2. Bend the tabs through 90º
3. Once all the tabs have been lifted out of the way, the rear of the frame can be removed and the picture inserted into the frame. Replace the back of the frame and bend the tabs back down to hold the frame in position.
CAN I FRAME THESE PRINTS MYSELF?
Yes, all prints you can customise the look and feel of your final piece.
CAN I MAKE ANY CUSTOMISATIONS TO THE FRAME FOR A SMALL FEE?
Unfortunately we are unable to make any customisations at this time.
WHAT ARE YOUR FRAMES MADE FROM?
All of our frames are made from wood and hand assembled for each piece.
WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?
Each of our frames comes ready to hang with wall buddies that make for easy hanging. Depending on your wall we recommend using screws for our smaller sizes and an anchor for our largest size.
ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?
All of our prints are printed on 200 gsm / 80 lb semi-glossy (silk) paper.
DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?
We use for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.
RETURNS & CANCELLATIONS
WHAT IS YOUR RETURN POLICY?
Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.
CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.
CAN I CANCEL OR CHANGE MY ORDER?
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!
WORK WITH US
DO YOU OFFER A TRADE PROGRAM?
Yes, we work closely with many commercial clients and hospitality groups. Please get in touch if you would like to work together.
HOW DO I SUBMIT MY PORTFOLIO?
Our team of Adventures meets monthly to review new artist submissions. Please send over a pdf of five image selects from your portfolio that you consider suitable additions to our collection using collabs@castudios.co . Unfortunately due to the volume of inquiries we receive we are unable to respond to everyone.
